Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product. 

Steps of Return & Refund

Available countries:
Canada, USA, Netherlands, Poland, UK, Czech Republic, Australia, Brazil, Saudi Arabia, Spain, France, Mexico, Italy, Japan, Switzerland, United Arab Emirates, Portugal, Russia, Belgium, Japan, Germany

Step 1. Make sure you meet the return requirements

             your item must be unused and in the same condition that you received it. It must also be in the original packaging & the tag is intact.

Step 2. Apply for return

             Click the return button from the order details page, or click the return entry attached to your order confirmation email. Then select the reason for your return and upload pictures of items you’d like to return.

 Step 3. Free Return logistics

               You can download a free shipping label and bring the items to a nearby pickup spot.

Step 4. Refund Succeeded

You can track the shipment and validation status of your returns from the return entry on your order details page. Once verified, you will receive a refund in your original form of payment. And a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Steps of Return & Refund for other countries

Step 1. Make sure you meet the return requirements

  1. your item must be unused and in the same condition that you received it. It must also be in the original packaging & the tag is intact.
  2. Return window: 30 days from delivery date.
  3. Return handling fee: no.

Step 2. Send us (email: fairyhouse_888@foxmail.com) the photo of the product and the order number to the email which you placed the order and we will review it for compliance with the return requirements

Step 3. After making sure your order meets the requirements, Please do not mail back to the original address, we will send you a mailing address to your email address.

Step 4. Once your return is received and inspected, we will email you a notification of receipt and the return address.

Step 5. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.